At Buy Aroma, we strive to provide our customers with top-notch electric items that enhance their lifestyles. However, we understand that sometimes the need for a refund or return may arise. This policy outlines the procedures and conditions for such instances.

1. Returns

If you wish to return an item purchased from Buy Aroma, please ensure that:

  • The item is in its original packaging and condition.
  • All accessories and components are included.
  • The return request is initiated within 15 days of receiving the product.

To initiate a return, please contact us at hello@buyaroma.lk with your order number and the reason for the return. Our customer support team will guide you through the process.

2. Refunds

Upon receiving your returned item, our team will inspect it to ensure it meets the return criteria. Once approved, we will initiate a refund to your original payment method. Please note that the time for the refund to reflect in your account may vary depending on your payment provider.

3. Non-Returnable Items

Certain items are non-returnable for hygiene and safety reasons. These include:

  • Aromatherapy oils and consumables.
  • Products without their original packaging or missing components.
  • Items damaged due to misuse or neglect.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately at hello@buyaroma.lk. Provide detailed information and images of the damage. We will arrange for a replacement or initiate a refund as appropriate.

5. Cancellation Policy

You may cancel your order within 24 hours of purchase by contacting us at hello@buyaroma.lk. Cancellations after this period may be subject to shipping and restocking fees.

6. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to us at hello@buyaroma.lk. We are here to assist you.

Thank you for choosing Buy Aroma. Your satisfaction is our priority.